One of the greatest achievements of any business leader is to have a presence that is present when they are not present. Most salespeople have become satisfied with just taking care of the customer's needs. What they fail to realize is that a need can be met, but at the same time business lost. In this insightful program, you will learn 14 ways to prevent your agents from creating customer disappointment, discover six rewards of creating value, and discuss eight strategies to enhance the clarity of your presence.