This session will be packed with strategies for success with difficult students and families. Learn four things to never do with difficult parents, the seven-step approach to conflict resolution, and the art of fostering community with even the toughest parent or student. Receive skills for handling students who chatter, tattle, complain, and argue. This will be a fast-paced, multimedia, fun, informative session loaded with handouts and tools participants will be able to use immediately to create caring school communities.